Case Study 5 (Data Governance)
Applicant: Jo Goal: Increase in credit card Channel: Bank Direct
Questions to Consider
What is the ongoing expectation for the lender to monitor these risk transactions on the account?
What would the expectation for the Lender’s account management be?
Is it a fair consumer expectation that these transactions are being evaluated?
When does it become a moral assessment?
What defines ‘safe gambling’?